Privacy Policy

Welcome to Streaml. This Privacy Policy explains how Streaml ("we," "us," or "our") collects, uses, and protects your personal information when you use our AI-powered sales automation platform and related services (the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Personal Information You Provide

• Account Information: Name, email address, company name, job title, and password when you create an account
• Profile Information: Additional details you choose to provide in your user profile
• Contact Information: Phone number, mailing address, and other contact details
• Payment Information: Billing address and payment method details (processed securely through our payment processors)
• Communications: Messages, feedback, and support requests you send to us

Information Collected Automatically

• Usage Data: How you interact with our Service, including features used, time spent, and user preferences
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance data
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns

Business Contact Data

• Prospect Information: Contact details, company information, and professional data of prospects you upload or target through our Service
• CRM Integration Data: Information synced from your customer relationship management systems
• Third-Party Data: Publicly available business information and data from our authorized data partners

We use the information we collect for the following purposes:

Service Delivery

• Provide, maintain, and improve our AI-powered sales automation platform
• Process and fulfill your requests for services
• Personalize your experience and customize content recommendations
• Enable AI-powered features like prospect identification and message generation

Communication and Support

• Respond to your inquiries and provide customer support
• Send service-related notifications, updates, and security alerts
• Share product updates, industry insights, and educational content (with your consent)

Business Operations

• Process payments and manage billing
• Analyze usage patterns to improve our Service and develop new features
• Conduct research and analytics to enhance our AI algorithms
• Ensure security and prevent fraud or abuse

Legal and Compliance

• Comply with applicable laws, regulations, and legal processes
• Protect our rights, property, and safety, and that of our users
• Enforce our Terms of Service and other agreements

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us deliver our Service, including:

• Cloud hosting and infrastructure providers
• Payment processing companies
• Email delivery services
• Analytics and monitoring tools
• Customer support platforms

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, such as:

• Court orders, subpoenas, or government requests
• Compliance with regulatory requirements
• Protection of our legal rights and interests
• Investigation of potential violations of our Terms of Service

Consent

We may share your information with your explicit consent for purposes not described in this Privacy Policy.

We implement industry-standard security measures to protect your personal information:

Technical Safeguards

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Access Controls: Role-based access controls limit employee access to your data on a need-to-know basis
• Network Security: Firewalls, intrusion detection systems, and network monitoring
• Secure Infrastructure: We use enterprise-grade cloud infrastructure with built-in security features

Operational Safeguards

• Security Training: Regular security awareness training for all employees
• Background Checks: Comprehensive background checks for employees with data access
• Incident Response: Established procedures for detecting, investigating, and responding to security incidents
• Regular Audits: Periodic security assessments and penetration testing

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy:

• Account Data: Retained while your account is active and for up to 3 years after account closure for legal and business purposes
• Usage Data: Aggregated and anonymized usage data may be retained indefinitely for analytics and service improvement
• Communication Records: Customer support communications retained for 5 years
• Financial Records: Payment and billing information retained for 7 years as required by law
• Marketing Data: Contact information for marketing purposes retained until you opt out

When we no longer need your personal information, we securely delete or anonymize it in accordance with our data retention policy.

You have several rights regarding your personal information:

Access and Portability

• Request a copy of the personal information we hold about you
• Export your data in a machine-readable format

Correction and Updates

• Update your account information and preferences through your account settings
• Request correction of inaccurate or incomplete information

Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Close your account and request data deletion

Marketing Communications

• Opt out of marketing emails using the unsubscribe link in our emails
• Update your communication preferences in your account settings
• Contact us to opt out of all non-essential communications

Cookie Preferences

• Manage cookie settings through your browser preferences
• Opt out of analytics cookies while maintaining essential functionality

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Our Service is hosted and operated in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure appropriate safeguards are in place for international data transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other lawful transfer mechanisms as approved by relevant data protection authorities

By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

Our Service is designed for businesses and is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information from our servers.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice on our Service
• Provide you with the opportunity to review the changes before they take effect

Your continued use of our Service after any changes to this Privacy Policy will constitute your acceptance of such changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt. For urgent privacy concerns, please indicate "URGENT" in your subject line.

Data Protection Officer (EU/UK Users)

If you are located in the European Union or United Kingdom, you may also contact our Data Protection Officer:

Email: dpo@streaml.com

Supervisory Authority

If you are located in the EEA, UK, or Switzerland, you have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.